Managed Services

We are blessed with a proven backlog of providing outsourcing support for a wide range global, and enterprise-wide systems.

Laboratory environment gives rise to a variety of challenges that Labvigo will provide a solution for. Our managed services and outsourcing lab system support panel would be an extension of your workforce who supplies expertise and produce results on an everyday basis. Along with a partner whom you can trust the results of your services level objectives can be improved by reducing cost, and providing additional maintenance, and support to your laboratory system.

Our lab system support specialists have acquired enough knowledge about laboratory informatics, and ways to execute outsourcing methodologies. We regularly have the habit of providing outsourcing clients with something more than what they would expect in terms of service level agreements. In fact, we are quite happy with the exemplary client satisfaction that we have received.

● Outsourcing Lab Systems Methodology

We quickly document and ascertain our client's system, configuration, transition, and workflow efficiently into product support through our proven outsourcing methodologies. We are knowledgeable and have gained experience working in the real world in implementing the best practices to take up to your help desk support, management changes, resolution of issues, and a great way to communicate with the user community. As a result, our clients for the quality services that we provide proudly recognize us.

● Outsourcing Lab Systems Support Tools

To enhance our services, and to support our clients more efficiently, Labvigo has come up with unique, automated tools. Our change management tool has always been excellent in automating the packaging, and promotion from one environment to the next. Alongside, it reduces the rollout time for the changes to be implemented, and also minimise the chances for any problem to pop out.

Labvigo's support methodology features a well-defined change management tool, which is tailored to fit your requirements. We define the processes, and roles, and support the team throughout the process of approval, resolution, testing, documentation, and promotion that the change management demands.

● A Culture Of Support

We are honoured by serving our clients with empathy, and concern and build their confidence as we keep on effectively resolving their issues. We strive to lower the repair time that's taken every year due to the reported issues, and we further prevent these issues from surfacing again. In addition, we also serve our clients with better solutions that help them create a more stable environment.

● Enterprise Application Support

We strive our best in providing better laboratory application management and instrument IT support. Our laboratory support services feature computer workstations, instrument applications, enterprise applications, and instrumentation in an excellent environment.

● Instrument And Chromatography System Support

The instrument and chromatography systems support knowledge. We address common challenges found in laboratories.

Labvigo has gained enough expertise to provide the solution that meets the necessities of our clients. Our experience for over 10 years has helped us gain knowledge in laboratory.